We gladly accept returns, exchanges, and cancellations: Contact us within 7 days of delivery Ship item(s) back within 30 days of delivery Request a cancellation within 1 hour of purchase Please note the following exception to our return and exchange policy: Discounted item(s) are final and cannot be returned or exchanged Returned item(s) must be in the original product packaging Returned item(s) must not have no sign of wear or use Custom or personalized orders cannot be returned or exchanged Conditions of a return Please complete the following steps: Reply to your order confirmation email to request which product you would like to return Print the prepaid return shipping label(s) that you will receive by email Send all item(s) back to Herbetarian using the label(s) provided Additional information: Depending on your financial institution, you will be automatically refunded back on the card used to purchase the item(s)once it arrives back to us and is processed approximately 2-5 business days Exchanges will be shipped immediately after we have received the returned product(s) No shipping fees to our customers No restocking fees to our customers If the item(s) is not returned in its original condition, the buyer is responsible for any loss in value