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  • Who should I contact if I have questions about ingredients?
    Herbetarian is here for you Monday thru Saturday 8am- 5pm EST, by contacting us by phone at 804-295-9593. You may also email us at notification@herbetarianllc.com and chat online at our website https://www.herbetarianllc.com with any questions or concerns. Please give us 24-48 hours to respond.
  • How secure is shopping on your website? Is my data protected?
    At Herbetarian, we take our customers security extremely serious. Our website is 100% protected and we follow the same security procedures as all of the big-name stores. When credit card information is transmitted to our payment processor, it is done so using SSL encryption. You can guarantee knowing that we never save payment information from previous orders, nor will we share your information with third parties.
  • Where do you manufacture your products?
    Herbetarian products are made in Virginia, with the exception of a few packing materials like tins, bottles and bags which are made in the USA! We combine our teas, pour our salves, whip our creams all by hand. Soon we will make our own medicinal plant extracts from scratch.
  • What method of payment do you take?
    We accept Visa, MasterCard, American Express and Discover, as well as PayPal. Use whichever method you're most comfortable with.
  • What is your return/exchange policy?
    We gladly accept returns, exchanges, and cancellations: Contact us within 7 days of delivery Ship item(s) back within 30 days of delivery Request a cancellation within 1 hour of purchase Please note the following exception to our return and exchange policy: Discounted item(s) are final and cannot be returned or exchanged Returned item(s) must be in the original product packaging Returned item(s) must not have no sign of wear or use Custom or personalized orders cannot be returned or exchanged Conditions of a return Please complete the following steps: Reply to your order confirmation email to request which product you would like to return Print the prepaid return shipping label(s) that you will receive by email Send all item(s) back to Herbetarian using the label(s) provided Additional information: Depending on your financial institution, you will be automatically refunded back on the card used to purchase the item(s)once it arrives back to us and is processed approximately 2-5 business days Exchanges will be shipped immediately after we have received the returned product(s) No shipping fees to our customers No restocking fees to our customers If the item(s) is not returned in its original condition, the buyer is responsible for any loss in value
  • Questions?
    Please contact us via email: notification@herbetarianllc.com; phone 804-295-9593 or chat online at https://www.herbetarianllc.com on the right-bottom of the screen.
  • Are your products natural or organic?
    Absolutely! At Herbetarian, we serve you nothing, but top-quality ingredients. Our medicinal herbs are always Certified Organic, wildcrafted, or are ones we grow in our own gardens which are always grown organically and without chemicals! Our topical products are made with beeswax sourced locally or from quality crafters in the USA. Our plant extracts are made from the world's best herbs suppliers because we want to keep our satisfied customers happy. We also use only 100% pure therapeutic grade essential oils in our recipes. While we ensure that as many of our ingredients are organic and non-GMO, there are a few ingredients that are natural. Therefore, we cannot label our own products as pure organic, because many of our ingredients are sourced directly from us, farmers and other herbalists. Your health is more important to us than money.
  • Are your products safe for children?
    With moderations, we address child safety in any product we make from acknowledging the child's age. For example, a dose to an adult to drink 1 tablespoonful of a strong decoction vs a child that is very young should drink 5 to 10 drops or a child 5 to 8 years would have to drink half a teaspoonful or a child 8 to 15 years would have to drink one teaspoonful, all dosage should be watered down first. For topical products, you should perform an allergy check meaning apply a generous amount on the inner arm and wait a few hours before continuing use. Extracts can be used in the same amounts as the strong decoction example just dilute it. There are some potent extracts or essential oils we mix with gentle herbs for younger children to use, but they are very diluted. We use the very gentle herbs and simple recipes on infants as they are fragile. As always, run the ingredients and method by your doctor or a medical professional, as we're not doctors.
  • Will your herbal products conflict with my pharmaceutical medication?
    It is possible for a pharmaceutical medication to conflict with our herbal ingredients in our products. If you regularly take any medication, it is especially important that you consult your doctor or a medical professional prior to use. We are not medical professionals and cannot advise you further on safety recommendations.

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